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Charles River Laboratories

When your business provides research and drug development solutions all over the world, your customer response time matters. Charles River Labs' growing client services group needed a consolidated case management system to streamline communications to better enhance the employee and customer experience. It also needed to provide better access to their knowledge base and provide real-time data for KPIs. Read in this case study to learn why Charles River Labs chose Apps Associates as their partner to expand their Salesforce footprint.

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