Apps Associates Establishes a Comprehensive Problem Resolution Process Improves User Satisfation with High Quality Support

Our client, a high tech clinical research supply company, was struggling with a shrinking market which was forcing them to reduce costs. In IT they needed a partner who could:

  • Develop a process based service and support model to improve efficiency
  • Fix the root cause of their IT issues
  • Use metrics for problem identification, resolution and reporting

Read this case study to learn how Apps Associates put in place a flexible, supportive and competent team that:

  • Established a comprehensive problem ticketing system that helped address user issues
  • Reduced costs and improved user satisfaction